Skip to content

Every answerarrives withits source attached.

Sourceteller is an AI customer support chatbot trained on your website and your files. It answers your customers on your site, over the phone and on Telegram — in their language, with a link to the exact passage behind every answer. When a question is unclear it asks; when the answer isn’t there, it says so.

Start with 1,000 free credits

No card · No subscription · Works on Shopify and any website

Animated example: the same knowledge base answering a website visitor in English with a cited passage, a phone caller in Bangla, and a Telegram user in Spanish after asking which kind of shipping they meant.

  • Cites every answerSource link + the exact passage
  • Asks when it’s unclearNever guesses which one you meant
  • Says when it doesn’t knowNo invented policies or prices
  • 72 languages36 spoken · incl. বাংলা & Banglish
  • Reads your whole siteJS pages, brochures, every contact
  • Private by workspaceSeparated per business, never trained on
How it answers

Like your best support agent — it shows its work.

Most chatbots produce a fluent guess every time. Sourceteller reads the question properly, searches your material two ways, and then does one of four things. Guessing is not one of them.

Loom & Co. · how this answer was madeWebsite widget

How long do refunds take after I send something back?

  1. Read the question
  2. Searched two ways
  3. 2 passages found
  4. Answered, cited

Refunds go back to your original payment method within 5–7 working days of the return reaching our warehouse.1 Items bought on sale are refunded as store credit instead.2

1 returns-policy.pdf · p.2 Refunds are issued to the original payment method within 5–7 working days of the return reaching our warehouse.
2 loomandco.com/faq · Refunds Sale items are not refunded in cash; they are refunded as store credit.

Tap a number and the source page opens at that passage.

  • Finds the term and the meaning

    Two searches run together — one for what the question means, one for the exact words. SKUs, model numbers and policy codes stop getting lost.

  • Follows the conversation

    “And the blue one?” is resolved against what was said before, so customers never have to repeat themselves.

  • Screened before it answers

    Abusive messages and hidden instructions are blocked, and topics you list are politely declined even when your documents mention them.

  • Private to your business

    Your material is separated from every other business, answers only your customers, and is never used to train a model.

What it reads

Your website and your files. It reads all of it.

No clean-up, no converting to text first. Give it the address of your website and the files your business already keeps — it reads the parts other tools miss, and keeps reading as they change.

loomandco.com Ready to answer
  1. Finding pagesmenus, sitemaps, links, search214
  2. Reading every pageJavaScript sites included214/214
  3. Linked brochuresPDFs and docs on your pages3
  4. Contact detailsfrom every header and footer6
  5. Ready to answercited, in every language
Drop your filesUp to 50 at a time
PDFScansDOCXXLSXPPTXCSVTXTMDHTMLImages+ more

Each file goes to the reader it needs

  • returns-policy.pdfText PDF · 6 pagesFast PDF reader
  • signed-agreement.pdfScanned pages · 12Premium parser + OCR
  • price-list.xlsx3 sheets · 1,240 rowsSpreadsheet reader
  • catalogue-2026.pptxImage-heavy slidesPremium layout parser
  • staff-handbook.docxText document · 48 pagesDocument reader

Complex files — scans, image-heavy decks, dense tables — go to a premium layout parser automatically. Everything else is read by a fast local reader.

  • Tables stay tables

    A price list cut in half mid-row answers nothing. Tables are kept whole with the sentence that introduces them, and get a short summary so a question in plain words still finds the right row.

  • Split where your document splits

    Cut along its own headings, not every N characters — so a clause is never sliced in half, and a lone paragraph still knows it sits under “Section 4 — Termination”.

  • Scans, read page by page

    Signed contracts and photographed invoices go through OCR — only the pages that need it, so a mixed file is not slowed to the speed of its worst page.

  • Only what changed

    The same file uploaded twice is one copy — not read or charged again. Re-check your website and only new or changed pages are read; the rest stay exactly as they were.

Works forShop policies & productsHR handbooksProduct manualsContracts & termsClinic & service infoCourse & admission rules
Languages

Ask in whatever language you think in.

Your documents are in one language; your customers are not. Every question is answered in the customer’s own language — and the citation still points at your original passage, so anyone on your team can check it.

Can I return something I bought on sale?

Yes — within 14 days, unworn and with tags. Sale items are refunded as store credit.1

1 returns-policy.pdf · p.2 English original

Sale items returned unworn within 14 days, with tags attached, are refunded as store credit.

Asked in English · answered in English · source unchanged also on phone calls

72languages in writingChat, website widget, Telegram and your share link.
36spoken on calls Plus Banglish and auto-detect. Each is added only after it has been checked on a real call.
0translated copies to keepUpload once, in any language. Nothing to translate or sync.
Every supported language also spoken on calls
Englishবাংলাहिन्दीاردوதமிழ்తెలుగుमराठीਪੰਜਾਬੀગુજરાતીಕನ್ನಡമലയാളംଓଡ଼ିଆनेपालीසිංහලالعربيةفارسیעבריתTürkçeAzərbaycan diliҚазақ тіліМонголՀայերենქართულიEspañolPortuguêsFrançaisDeutschItalianoNederlandsCatalàGalegoEuskaraCymraegΕλληνικάSvenskaNorskDanskSuomiÍslenskaEestiLatviešuLietuviųРусскийУкраїнськаБеларускаяPolskiČeštinaSlovenčinaMagyarRomânăБългарскиHrvatskiSrpskiBosanskiSlovenščinaМакедонскиShqip中文日本語한국어Bahasa IndonesiaBahasa MelayuไทยTiếng ViệtFilipinoမြန်မာKiswahiliአማርኛSoomaaliHausaYorùbáAfrikaans

Banglish

For customers who mix Bangla and English, or write Bangla in English letters. It reads them properly and replies the same way.

“delivery charge koto? dhakar baire?”

Match the customer

No fixed language. Every reply comes back in whatever language that question was asked in — useful when your customers come from everywhere.

Spanish in → Spanish out · Hindi in → Hindi out
On your website

One line of code. It looks like it was always yours.

Paste one line before the closing body tag and the assistant appears in the corner of the site you already run. Its name, colours, greeting and starter questions come from your settings — change them any time without touching the code again.

Settings → Appearancelive preview
Assistant name
Main colour
#1F3BE0
Where the bubble sits
Opening line
Show sources to visitors
Starter questions up to 6
What is your return policy?Do you ship abroad? Add a question

Try it — the preview updates as you click, exactly like the console.

01

Any website

One script tag. Your console generates it with your key already in. 

<script async
  src="https://sourceteller.com/sourceteller-widget.js"
  data-key="pk_loomandco">
</script>
02

Your store or site builder

Step-by-step guides in the console for the platforms most businesses run on — no developer needed.

ShopifyWordPressWooCommerceWixSquarespaceWebflowPlain HTMLAnd Many More
03
  • Link in bio — Facebook, Instagram, TikTok
  • Website field of a WhatsApp Business profile
  • Printed on the counter, a table card or a delivery box
  • Email signature, invoice or Google Business Profile
  • Locked to your domains. A copied snippet will not load on a site you have not allowed, so nobody else spends your credits.
  • Voice in the browser. Visitors can tap the mic and talk instead of typing.
  • Speaks the visitor’s language. Greeting and answers follow the language they write in.
  • Loads after your page. Fetched asynchronously, so your page speed does not move.
Phone line

Give it a number.
It picks up.

Not a menu tree. Point the number you already have at your assistant, and callers ask in their own language and hear the same cited answer your website gives — spoken back in seconds. The widget’s mic button works the same way, right in the browser.

Example calls in English, Spanish, French, Hindi and Bangla, each answered in the caller’s language with a cited source.

Hotline

Keep your number. Keep your provider.

Give your assistant its own SIP address, then point any phone number you already own at it. Nothing to port, nothing to change for your customers.

  • Default call languageMatch the caller
  • What it says when it picks up“Hello, Loom & Co. — how can I help?”
  • Ask “are you still there?” after6 s
  • Hang up after10 min

What happens between the caller’s voice and the answer

  1. 01Clean the linenoise and echo out
  2. 02Transcribein the caller’s language
  3. 03Detect the turna finished thought, not a pause
  4. 04Find the answersame search, same citations
  5. 05Speaka natural voice, same language

Background noise removed

Traffic, a ceiling fan, a busy shop floor — the caller is separated from the room before anything tries to transcribe it.

No echo of itself

On speakerphone the agent hears its own voice coming back. That loop is cancelled, so it never answers itself.

Knows when you’ve finished

It waits for a finished thought, not a gap in sound — pausing to think does not get you cut off.

Interruptible mid-sentence

Cut in while it is talking and it stops at once, drops what it was saying and listens.

Quiet while it looks

Searching takes a beat. It holds the line calmly instead of filling the gap, then answers once.

Offers a person

When a caller asks for a human, or keeps getting stuck, it gives them your own contact message.

Plugs into

It lives where your customers already are.

Your knowledge stays in one place. Every channel answers from it with the same citations — switch one on and the others stay exactly as they are.

ShopifyLIVE

Put the assistant on your Shopify store today. It reads your product pages, shipping and returns policies and FAQ, and answers your shoppers with the page it found the answer on.

  • Answers sizing, shipping and returns from your own store pages — not guesses
  • Every answer links to the policy or product page it came from
  • Matches your store’s colours, and speaks your shopper’s language
  • Re-check the store any time — only changed pages are read again
  1. 1Copy your snippet from the console
  2. 2Online Store → Themes → Edit code
  3. 3Paste it above </body> in theme.liquid
COMING The Shopify App Store app — one-click install, catalogue sync and “where is my order?” lookups.
Website widgetLIVE

One script tag on any site — WordPress, Wix, Webflow or your own code. Name, colours and greeting come from your settings.

about two minutes

TelegramLIVE

Create a bot with BotFather, paste its token in your console, and customers get the same cited answers in a chat they already use.

about five minutes

Phone lineLIVE

Point a number you already own at your assistant’s SIP address. Callers ask out loud and hear the answer in their language.

one forwarding rule

Share link & QRLIVE

No website needed. A hosted chat page for your bio link, WhatsApp profile, printed counter card or delivery box.

ready the moment you sign up

On the waySame knowledge, same citations — new places to answer.
  • WhatsApp BusinessConnect your own WhatsApp Business number in a few clicks. Sourceteller answers your customers messages from your website.SOON
  • Messenger & InstagramYour page inbox, answered day and nightSOON
  • WooCommerce pluginOne-click install for WordPress storesSOON
  • Slack & TeamsStaff ask in the channel they already live inSOON
  • Drive, Notion & SharePointPoint at a folder and it stays in syncSOON
  • Support inboxA cited draft reply for every incoming emailSOON

Need a channel that is not here? Tell us which one — requests decide what we build next.

You stay in control

Your rules. Your assistant follows them.

Every behaviour is a setting you can see and change in one console — what it refuses to discuss, how much it may spend, who customers reach when it cannot help. No tickets to us, no code.

See what customers ask

Every question and answer by channel and language, what each one cost — and the ones it could not answer, so you know what to upload next.

Answers this week1,28418%
Voice minutes212across 71 calls
Credits left412about 3 weeks at this pace
Answers per day
Mon
Tue
Wed
Thu
Fri
Sat
Sun
By channel
  • Website widget58%
  • Phone line21%
  • Telegram14%
  • Share link7%
Recent questions
  • Can I return a sale item?ENcited
  • ঢাকার বাইরে ডেলিভারি কতদিন?BNcited
  • ¿Hacen envíos a España?EScited
  • Are you open on Friday evenings?ENcited
  • Do you do custom embroidery?ENnot in your materialno source

Set the boundaries

Screened before anything reaches the model. Topics you list are politely declined — even when your documents mention them.

Instructions hidden inside messages — always blocked
Topics to always decline
owner info competitor prices medical advice
Type and press Enter · 3/10 · try it

How it answers

Language, honesty and sources — your call.

Default answer language Match the customer

Hand over to a person

When someone asks for a human, or gets stuck a few times in a row — on chat, the widget, Telegram and calls.

What it says

For this one it’s best to speak to us directly. Please call +880 1XXX-XXXXXX, Sunday to Thursday, 9am to 6pm.

Spend only what you plan

A runaway script or an abusive visitor cannot spend a month of credits in an afternoon.

Credits per day600
Voice minutes per day120
Warn me when credits drop below 15%

Name, colours, greeting and starter questions live here too — see the widget customiser. Every setting, step by step

Pricing

One plan. Every feature. Pay for what you use.

No tiers to compare and nothing locked behind a bigger number. Voice, the website widget, Telegram, your share link and every supported language are on from day one. You buy credits and spend them however your business actually works.

No card, ever

Start with 1,000 free credits

About 142 answers, or 14 minutes of voice, on us — enough to load your documents and put the widget on your site, and to hear it handle a real call. They never expire and there is nothing to cancel.

Claim your credits
Credits never expire One-off purchase · no subscription
Starter

3,000credits

$5one-off

about 428 answers

or 44 voice minutes

or 40 phone minutes

or 400 pages of premium reading

$0.0117 per answer

Buy credits
GrowthSave 14%

7,000credits

$10$11.67one-off

about 1,000 answers

or 102 voice minutes

or 94 phone minutes

or 933 pages of premium reading

$0.01 per answer

Buy credits
MOST POPULAR
ScaleSave 31%

22,000credits

$25$36.67one-off

about 3,142 answers

or 323 voice minutes

or 297 phone minutes

or 2,933 pages of premium reading

$0.008 per answer

Buy credits
BEST VALUE
VolumeSave 45%

55,000credits

$50$91.67one-off

about 7,857 answers

or 808 voice minutes

or 743 phone minutes

or 7,333 pages of premium reading

$0.0064 per answer

Buy credits

What a credit is

An answered question costs 7 credits — however long the answer, on any written channel. A minute of a voice call costs 68 (74 on a phone line), and that covers everything said in it.

Uploading your files costs nothing, and most websites are read for free. Credits are spent on documents only when a page needs premium reading — complex layouts, scans and image-heavy pages — at 7.5 credits a page, or when a JavaScript-heavy site needs a paid renderer to read it. Re-checking pages or files that have not changed is free.

Your rate never moves with our costs, and your dashboard shows what every answer spent, down to the question.

A question answered from your documents7 credits
A quick hello or thank-youon the house
A question it has already answered, asked againon the house
One minute of a voice call, answers included68 credits
One minute of a phone call, answers included74 credits
Uploading and reading your fileson the house
Reading your websiteusually free
Re-checking anything that has not changedon the house
Premium reading of a complex, scanned or image-heavy page7.5 credits / page

Why we do not do tiers

Most tools in this category make you guess your volume a year ahead, then charge you for guessing wrong. Pick the small plan and you hit a wall in week three; pick the big one and you pay for headroom you never touch.

We priced it the way we would want to buy it: one rate, every feature, credits that do not expire. A quiet month costs nothing.

  • Credits never expireA slow season costs you nothing.
  • No subscriptionBuy once, spend it over six months if that is your pace.
  • Every feature, every accountVoice, widget, Telegram, share link, every language — no upsell.
  • See what each answer costDown to the question, in your dashboard.
  • Daily caps if you want themLimit credits and voice minutes per day, and get a low-balance warning.
  • Every answer cites its sourceOr it says it does not know. No invented facts.

Questions about pricing, or buying for several businesses? support@sourceteller.com

Before you ask

Reasonable questions.

The questions we get on every first call, answered here so you do not have to book one.

What stops it inventing a policy that does not exist?

It only writes from passages it actually found in your material, and every claim is marked back to one. When nothing you have given it covers the question, it says so instead of filling the gap — and gives the customer your own message for reaching a person.

What if a customer asks something vague, misspelled or half in Banglish?

Before it searches, the question is turned into a proper one: typos are read through, follow-ups like “and the blue one?” are resolved against the conversation, and Banglish is understood as Bangla. If two products or policies still match, it asks which one the customer means instead of quietly picking one.

Does it really answer in our customers’ language?

Yes — directly in that language, not English run through a translator. A question in Bangla, Spanish or Hindi against English documents comes back in that language, with the English passage still cited so your team can check it. Every written channel takes the full list; phone calls take a shorter one, because a call needs a model that can hear the language as well as speak it.

Can we stop it talking about certain things?

Yes. List the topics it must always decline — owner details, competitor prices, medical advice, anything — and it politely refuses them even when your documents mention them. Abusive messages can be blocked, and instructions hidden inside a message are always blocked.

Our documents are confidential. Where do they go?

Each business’s material is kept separate from every other’s. It is stored and searched only under your workspace, never mixed into another business’s answers, and never used to train any model. The website widget only loads on the domains you allow.

Can we remove a document later?

Yes. Delete it from your documents and it is taken out of search first, then off your list — so the assistant stops quoting it straight away.

Half our files are scans of signed paperwork.

Scanned pages go through OCR, page by page, and only the pages that need it — so a mixed file is not slowed to the speed of its worst page. Complex files such as scans, image-heavy decks and dense tables are sent to a premium layout parser automatically.

How long until it is live on our site?

Uploading takes minutes, and reading a typical website takes a few more. The widget is one line of code, so a workspace can be answering real questions the same afternoon.

We sell on Shopify. Does it work there?

Yes, today. Paste your snippet into your theme — the console walks you through it — and it reads your product pages, policies and FAQ. A Shopify App Store app with one-click install and order lookups is on the way.

We do not have a website. Can we still use it?

Yes. Every workspace gets its own chat page with a share link and a printable QR code — for a bio link on Facebook, Instagram or TikTok, the website field of a WhatsApp Business profile, a counter card or a delivery box.

Can it answer our phone line?

Yes. Your assistant gets its own SIP address; point a number you already own at it, with any provider. Callers ask out loud and hear the cited answer in their language. You set the greeting, the default call language and when it hangs up.

What are credits, exactly?

One balance for everything. An answered question costs 7 credits on any written channel; a minute of a voice call costs 68 (74 on a phone line) and covers everything said in it. Uploading your files is free; a page that needs premium reading costs 7.5 credits. Your dashboard shows what every answer spent.

What happens when we run out?

Answering pauses until you top up. Nothing is deleted — documents, settings and history stay exactly as they were, and everything resumes the moment credits land. Visitors see a neutral “temporarily unavailable” message, never anything about billing.

Do credits expire?

No. There is no monthly minimum and no subscription. Buy once and spend it over six months if that is your pace — a quiet season costs nothing.

Can we cap what it spends?

Yes. Set a daily limit on credits and on voice minutes, and choose when you are warned that your balance is running low. A runaway script or an abusive visitor cannot spend a month of credits in an afternoon.

Start here

Give it your website.
Ask it one question.

That is the whole evaluation. If the answer comes back in your customer’s language with the right passage attached, you already know whether this works for you.

Claim 1,000 free credits

No card · credits never expire · every language from day one

  1. 1
    Sign upNo card. Your free credits land straight away.
  2. 2
    Add your website or filesPaste an address, drop your documents — it reads them in minutes.
  3. 3
    Put it liveWidget, phone line, Telegram or a share link. Same answers on all of them.