Answers from your policies
Every reply links to the passage in your returns, shipping or product page, so shoppers can check it and you can audit it.
For Shopify stores
An AI assistant for your Shopify store that quotes your own policies.
Sourceteller reads your product pages, shipping and returns policies and FAQ, then answers shoppers in a chat widget on your store — in 72 languages, with a link to the exact passage it used. Install it by pasting one snippet into your theme.
Can I return a dress I bought in the sale?
Yes — within 14 days if it’s unworn with the tags on. Sale items are refunded as store credit.1
1 · Refund policy · /policies/refund-policy
Sale items returned unworn within 14 days, tags attached, are refunded as store credit.
How it works
- 1Paste one snippet
Online Store → Themes → Edit code, then paste your snippet above </body> in theme.liquid. The console walks you through it.
- 2Add your store address
It finds and reads your product pages, policies and FAQ, plus any PDFs you upload, such as size guides or warranty terms.
- 3Answers go live
Shoppers get cited answers straight away. Re-check the store any time; only pages that changed are read again.
What you get
Asks which product they mean
When “the blue one” could be three products, it asks instead of guessing.
72 languages
Shoppers ask in their language and get the answer in it, with your English source still cited.
Phone and Telegram too
The same knowledge answers a phone line on your own number and a Telegram bot.
No monthly fee
Pay per answer (about 1 cent) from one-off packs that never expire. A quiet season costs nothing.
Stays on topic
List topics it must always decline, such as competitor prices, and set daily spending caps.
Coming next: a Shopify App Store app with one-click install and order lookups (“where is my order?”). Today the assistant answers from your store’s content, not live order data.
Questions
Does it work with my Shopify theme?
Yes, with any theme where you can edit code. You paste one snippet into theme.liquid; the console shows you exactly where.
Can it look up a customer’s order?
Not yet. It answers from your store’s pages, policies and documents. Order lookups come with the Shopify App Store app, which is on the way.
What does it cost?
There is no monthly fee. You start with 1,000 free credits, then buy one-off packs from $5; an answer is 7 credits (about 1 cent), and credits never expire.
Will it make up a policy?
No. It only answers from passages it found in your material and links each answer to one. If nothing covers the question, it says so and gives the shopper your contact route.
Related
Start here Give it your website.
Give it your website.
Ask it one question.
That is the whole evaluation. If the answer comes back in your customer’s language with the right passage attached, you already know whether this works for you.
No card · credits never expire · every language from day one
- 1Sign upNo card. Your free credits land straight away.
- 2Add your website or filesPaste an address, drop your documents — it reads them in minutes.
- 3Put it liveWidget, phone line, Telegram or a share link. Same answers on all of them.