Your website
Paste its address. It finds pages through menus, sitemaps and links — including pages built with JavaScript — plus the brochures and PDFs those pages link to.
Re-check any time: only pages that changed are read again.
How it works
From your documents to a cited answer — on every channel.
Sourceteller turns the website and files your business already has into an assistant that answers customers only from that material, shows where each answer came from, and replies in their language. Here is every step — and every setting you control.
- 72 written languages, 36+ on calls
- A source behind every answer
- Live in minutes, no code beyond one tag
- Monday, 10:02You add returns-policy.pdfand paste your website address
- Monday, 10:05It is read and filed142 passages, each labelled with its page and section
- Friday, 23:40A customer asksCan I return something I bought in the sale?
- Two seconds laterIt answers, with the source“Yes — within 14 days, refunded as store credit.1”
Step one
Add what you already have.
No new content to write. Point it at your website, drop in your documents, or both — they go into one knowledge base that every channel answers from.
Your files
Drop in the documents your business already keeps — policies, price lists, manuals, handbooks, contracts. Up to 50 at a time.
The same file uploaded twice is kept once, not read twice.
Reads
- Scans
- Word
- Excel
- PowerPoint
- CSV
- Text
- Markdown
- HTML
- Images
KnowledgeLoom · workspace
loom-clothing.exampleReading pages
- /returns
- /shipping
- /size-guide
- returns-policy.pdf
- price-list.xlsx
Step two
It reads them the way you would.
Each document is read once, carefully, and filed as passages that remember where they came from — so an answer can point back to the exact page and section.
returns-policy.pdf
3. Returns4. Delivery charges5. Exchanges
- §3 Returns · page 2
Sale items returned unworn within 14 days are refunded as store credit.
workspace ws_7f3a - §4 Delivery · table, row 2
Outside the city — 3 to 5 days — charge 120.
workspace ws_7f3a
Split where the document splits
Cut along its own headings, so a clause is never sliced in half and a paragraph still knows which section it came from.
Tables stay whole
A price list is kept row by row with the sentence that introduces it, so a plain question still finds the right row.
Scans and image-heavy pages
Pages that need it go to a high-accuracy reader with text recognition. Everything else is read by a fast reader.
Filed under your workspace
Every passage is labelled with your workspace’s fixed ID. Every search is filtered by it, so nobody else’s assistant can find your documents.
Step three
A customer asks. It checks before it answers.
Five things happen in a few seconds. Watch both cases — a question your documents cover, and one they don’t. The second matters as much as the first.
- ScreenedAbusive messages can be blocked; instructions hidden in a message are always blocked.
- UnderstoodLanguage detected, the question read in context of the conversation.
- SearchedYour knowledge is searched by meaning and by exact words, together.
- CheckedIs there enough in your material to answer? If not, it says so.
- AnsweredWritten in the customer’s language, with the source attached.
ALoom Assistantwebsite widget
Can I return something I bought in the sale?
Found in your knowledge
returns-policy.pdf · §3 faq · /help shipping.pdf · §1
Yes — within 14 days if it’s unworn with the tags on. Sale items are refunded as store credit.1
1 · returns-policy.pdf · §3
Sale items returned unworn within 14 days, tags attached, are refunded as store credit.
Every answer carries the passage it came from — your customer can check it, and so can you.
Step four
You set the rules. It follows them everywhere.
Everything below is a real setting in your console. A change applies to the widget, the share link, Telegram and the phone line at once — there is nothing to set per channel.
Settings → Chat
Default answer languageMatch the customer
What it says
For this one it’s best to speak to us directly. Please call +880 1XXX-XXXXXX, Sunday to Thursday, 9am to 6pm.
Offered after 3 unclear or unanswered messages in a row — or straight away when someone asks for a person.Step five
Go live where customers already are.
One knowledge base, many doors. Switch a channel on and the others stay exactly as they are.
Website widgetLIVE
One script tag on any site — Shopify, WordPress, Wix, Webflow or your own code. Locked to the domains you allow.
about two minutesShopify guide
Share link & QRLIVE
No website needed. The same assistant on its own page — for a bio link, a WhatsApp Business profile or a printed counter card.
ready when you sign upFor Facebook sellers
TelegramLIVE
Create a bot with BotFather, paste its token in the console, and customers get the same cited answers in Telegram.
about five minutes
Phone lineLIVE
Point a number you already own at your assistant’s SIP address. Callers ask out loud and hear the answer in their language.
one forwarding rulePhone setup guide
On the waySame knowledge, same citations — new places to answer.
- WhatsApp BusinessAnswers on the number customers already have savedSOON
- Messenger & InstagramYour page inbox, answered day and nightSOON
- Shopify appOne-click install and order lookupsSOON
- WooCommerce pluginOne-click install for WordPress storesSOON
- Slack & TeamsStaff ask in the channel they already useSOON
- Drive, Notion & SharePointPoint at a folder and it stays in syncSOON
Need a channel that is not here? Tell us which one — requests decide what we build next.
Its limits
What it does — and what it never will.
Sourceteller is an assistant that answers questions. It does not act on its own, and it does nothing outside the conversation it is in.
It will
- Answer only from the documents and website pages you added
- Show the source behind every answer
- Say it doesn’t have that, instead of guessing
- Politely decline the topics you list
- Offer your own contact details when someone needs a person
- Stop at the daily limits you set
- Keep every conversation on record in your console
It won’t
- Run in the background or on a schedule
- Take actions in other systems — no orders, refunds or emails sent for anyone
- Answer from the open internet or another business’s documents
- Follow instructions hidden inside a customer’s message
- Use your documents or conversations to train AI models
- Keep call audio — speech becomes text and the audio is discarded
Workspaces kept apart
Every search is filtered by your workspace’s fixed ID on our servers.
Widget key locked down
It works only on domains you allow, and cannot read conversations or documents.
Spending capped
Daily limits on credits and voice minutes, and a low-balance warning at the level you choose.
Yours to delete
A document, a conversation or the whole account, any time.
What it costs
Pay for answers, not seats.
- 7 creditsper answered question
- 68 creditsper minute of a voice call
- from $5one-off packs, credits never expire
New workspaces start with 1,000 free credits — no card needed.
Questions
Where do the answers come from?
Only from the documents and website pages you added to your workspace. Each answer shows the passage it used, so you and your customers can check it.
What happens when it doesn’t know?
If nothing in your material covers the question, it says it doesn’t have that rather than guessing. After a few unanswered messages in a row — or straight away when someone asks for a person — it gives them the contact message you wrote.
Can it take actions, like refunds or bookings?
No. Sourceteller answers questions. It does not act in other systems, does not run in the background, and does nothing outside the conversation it is in.
Can I control what it talks about?
Yes. List topics it must always decline, block abusive messages, choose whether it shows sources, set its language and greeting, and cap how many credits and voice minutes it may use per day. Every change applies to every channel at once.
Is my data used to train AI or shared with others?
No. Your documents and conversations are never used for training, never sold, and never shared with other workspaces. You can delete them at any time.
How long does it take to set up?
Minutes. Paste your website address or upload files, wait while they are read — usually a few minutes — then add the widget, share link, Telegram bot or phone line.
Which languages does it support?
72 written languages, and voice calls in 36. It replies in the customer’s language even when your documents are in English, and still cites the English passage.
What does it cost?
An answered question costs 7 credits and a minute of a voice call 68, from one-off credit packs that never expire — no subscription. New workspaces start with 1,000 free credits, no card needed.
Start here Give it your website.
Give it your website.
Ask it one question.
That is the whole evaluation. If the answer comes back in your customer’s language with the right passage attached, you already know whether this works for you.
No card · credits never expire · every language from day one
- 1Sign upNo card. Your free credits land straight away.
- 2Add your website or filesPaste an address, drop your documents — it reads them in minutes.
- 3Put it liveWidget, phone line, Telegram or a share link. Same answers on all of them.