Tidio is a live-chat and helpdesk tool for online stores, with the Lyro AI agent as a paid add-on billed by conversation. Sourceteller focuses on the AI answers themselves: pay-as-you-go packs from $5 with no subscription, a phone line on your own number, Telegram, and Bangla.
Tidio (Lyro) facts from its own pages, checked 5 October 2026
| Feature | Sourceteller | Tidio (Lyro) |
|---|---|---|
| How you pay | One-off credit packs. No subscription; credits never expire | Subscription plans plus a Lyro AI add-on billed by conversation quota |
| Lowest paid entry | $5 one-off pack | Lyro from $32.50/month (annual) for 50 AI conversations |
| Free option | 1,000 free credits, no card | Free plan with a one-time 50 Lyro conversations |
| Shows sources to customers | Every answer links to the exact passage, including PDFs and scans | Source links under answers, on by default |
| AI phone line | Your own number over SIP, 36 spoken languages, from the first pack | Not listed |
| Telegram | Built in | Not listed |
| WhatsApp / Messenger | Not yet, on the roadmap | WhatsApp, Messenger, Instagram |
| Shopify | Widget through your theme today; App Store app with order lookups coming | Native; Lyro can check order status |
| Languages | 72 written, 36 spoken, plus Banglish | 48 languages |
| Handoff to a person | Gives customers your own contact route; no live-chat inbox | Live chat and tickets |
| Your data kept out of AI training | Never used to train models | Not stated publicly |
Tidio plans are billed monthly or annually, and Lyro is an add-on sold by monthly conversation quota (from $32.50 a month, billed annually, for 50 AI conversations). Sourceteller packs are one-off and never expire.
Tidio is mainly a live-chat and helpdesk product, and Lyro is its AI add-on for chat and messaging. Sourceteller is an AI assistant first: it answers from your website and documents with the source attached, on a website widget, a phone line, Telegram and a share link.
Lyro starts at $32.50 a month (billed annually) for 50 AI conversations, on top of a Tidio plan if you need more. Sourceteller has no subscription: packs start at $5 and credits never expire, so a quiet month costs nothing.
Yes. Tidio has a native Shopify integration, and Lyro can check order status. Sourceteller works on Shopify through your theme today and answers from your store’s pages and policies; its App Store app with order lookups is coming.
Checked 5 October 2026. Prices and features change; if something here is out of date, tell us and we’ll correct it. Tidio (Lyro) is a trademark of its owner.
That is the whole evaluation. If the answer comes back in your customer’s language with the right passage attached, you already know whether this works for you.
No card · credits never expire · every language from day one